In booking an online session with us, you accept the following Terms of Booking:
1. General Conditions
1.1 A class/lesson is defined as a period of time in a single class type as described in our current brochure.
1.2 A booking can consist of either a single class or a series of classes.
1.3 Classes are mostly 55-minute long or 30-minute long, except for the Consultation session which is a 15-minute class designed to evaluate and assess your level of Korean and your learning needs.
1.4 Your class will start on the day that you specified in your booking. Class bookings can be done through our online booking system (https://www.langsnack.com/class) and are subject to tutor's availability. All lessons must be paid in full and in advance.
1.5 If you purchase another lesson, you must pay the full amount at the time of booking, less any repeat booking discount advertised.
2. Refunds
When you make a booking, you must pay the full fee for the class. This is NOT refundable. If you have any problems with the lesson, please contact us in writing at langsnack.info@gmail.com.
3. Cancellations
3.1 If you're unable to attend your scheduled lesson or consultation due to illness or other unforeseen circumstances, please inform us at langsnack.info@gmail.com or via chat as soon as possible. To reschedule, you must notify us at least 7 hours before the scheduled time.
3.1-1 For consultation sessions, cancellations are non-refundable, but you are entitled to one free reschedule, provided you inform the tutor at least 7 hours prior to the scheduled time. If you fail to notify the tutor in time, the session will be considered a missed class with no reschedule or refund. Any additional rescheduling beyond the first will require a new booking and payment.
3.2 Rescheduling for regular lessons is allowed, and you can do this yourself by navigating to My Account > My Booking > Reschedule. However, please avoid rescheduling too frequently, as it can be disrespectful of your tutor's time.
3.3 If you cancel a regular lesson on the same day or within 24 hours of the session, you will lose your lesson credit.
3.4 In exceptional cases, and at the discretion of your tutor, we may be able to reschedule your class without forfeiting your lesson credit.
3.5 If the tutor cancels a session, your credit will be returned, and you can reschedule the session at a later time.
3.6 For crash courses, a minimum of 5 students is required to proceed. If enrollment is below this number, the course will be canceled, and refunds will be provided.
4. Arriving Late for a Lesson
4.1 If you arrive more than 5 minutes late to a lesson, the missed time will be deducted from the total lesson duration. For example, if your lesson is 55 minutes and you arrive 10 minutes late, your session will be 45 minutes. The tutor will wait for a maximum of 15 minutes before ending the session, and it will be considered a missed lesson with no refund.
4.2 If you're delayed due to work commitments or other unforeseen circumstances, it's your responsibility to notify your tutor before the lesson starts. Failure to do so will result in the lesson being marked as missed.
4.3 For consultation sessions, the tutor will wait the full 15 minutes. If you do not arrive within that time, the session will end, and it will be considered a missed class with no refund.
5. Technical Problems
It is your responsibility to check that you have sorted out any technical difficulties relating to microphones, video, internet connection, etc. before starting the lesson. If, however, you experience technical difficulties resulting from weather conditions or other circumstances that are beyond your control, please contact langsnack.info@gmail.com or chat with us to rearrange the lesson for another time.
6. Time Period
Your lessons will expire 1 month from the purchase date. It is your responsibility to use your purchased lessons within this time frame. However, we offer the flexibility to extend your subscription for up to 6 months from the original purchase date.
Example: If you purchased your plan on 2024-05-01, you may extend your lessons until a maximum of 2024-11-01. Please contact our team for assistance with extending your lesson credits.
7. Classroom and Materials
7.1 We will be using Zoom for lessons. Please do let us know in advance if you have any difficulties joining with Zoom platform, so we would have enough time to change to another platform such as Google Meet beforehand.
7.2 Class materials will be given and uploaded to you without any extra fees to the student's own or group-designated Google Classroom.
7.3 The materials and resources are for your personal use only. Re-selling and/or commercial reproduction are strictly prohibited.
7.4 The Quizlet deck is shared exclusively with current students who are actively learning with us. Students who have not booked any lessons on our website for a consecutive period of 45 days will be removed from Langsnack's student classroom.
If a situation arises that has not been covered by these Terms, we reserve the right to take any fair and reasonable action that we think appropriate.
For further details and answers to common questions, please refer to our FAQ page.